Delivery
All deliveries are made by registered courier and will require a signature.
Delivery cost of orders under $200 in Australia are calculated based on the order weight. You will be notified of the delivery cost as you complete the checkout process.
Orders of $200 or more will receive free delivery.
Cardholders with VIP Loyalty Status will receive free delivery for all online orders
(Australia and New Zealand only).
| Australia | New Zealand | International | |
|---|---|---|---|
| Orders over $200 | Free (3-5 working days*) |
Free (3-5 working days*) |
Free (5-10 working days) |
| 0-3 kg | $10 (3-5 working days*) |
$10 NZD (3-5 working days*) |
$15 AUD (5-10 working days) |
| 3 -5 kg | $15 (3-5 working days*) |
$10 NZD (3-5 working days*) |
$15 AUD (5-10 working days) |
| 5kg+ | $19 (3-5 working days*) |
$10 NZD (3-5 working days*) |
$15 AUD (5-10 working days) |
*Please note that during our sale/promotional events, delivery may longer than the specified delivery times above.
Tracking your order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.
Lost or damaged goods
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
More details are available on our Return Policy page.
International Delivery
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
We are currently able to offer delivery to the following countries:
